職場英語:專業電話應答好用語|EF ENGLISH LIVE部落格
職場中的電話禮儀很重要,不論是打電話或接聽電話,都應該秉持專業及禮貌。今天就來學學如何專業地撥打及接聽辦公室電話。
母語外師24小時線上陪你練英文!填表預約試聽,進一步了解自己的英文程度!現在就來體驗線上開口說!
1.打電話
找某人
Hi, may I speak to Tiffany Rivers?
嗨,我可以和Tiffany Rivers說話嗎?
Hello, I’d like to speak to Tiffany Rivers in the HR Department.
您好,我想和人資部門的Tiffany Rivers講話。
Hi, Is Tiffany in?
嗨,Tiffany在嗎?
自我介紹
This is Luka Hung at McGraw Hill Education.
我是McGraw Hill教育公司的 Luka Hung。
My name is Luka Hung, and I’m with McGraw Hill Education.
我是McGraw Hill教育公司的 Luka Hung。
My name is Luka Hung, and I’m a sales rep with McGraw Hill Education in Taiwan.
我叫 Luka Huang,我是台灣McGraw Hill教育公司的業務人員。
留言
Please tell her that Becky from Accounting called about Friday’s meeting.
請告訴她,會計部的Becky打電話詢問有關星期五的會議。
Please let her know that Friday’s meeting is canceled.
請告訴她星期五的會議取消了。
Please tell her Becky Huang called and ask her to call back at 0912345678.
請告訴她Becky Huang 打電話給她,請她回電到 0912345678。
2.接聽電話
接電話
Good afternoon. Front Desk. Miranda Kao speaking.
午安。這裡是服務台。我是 Miranda Kao。
Good morning. DataTech. Miranda speaking. How may I help you?
早安。這裡是 DataTech。我是Miranda。可以怎麼協助您?
Hello, thank you for calling DataTech. This is Miranda Kao. May I ask who’s calling, please?
嗨,謝謝致電DataTech。我是Miranda Kao。請問貴姓大名?
告知要找的人無法接電話/請某人稍候
I’m afraid Ms. Warren isn’t in at the moment.
Warren 女士現在不在。
I’m sorry. She’s in a meeting at the moment.
抱歉,她現在在開會。
I’m afraid she’s on another line.
她在接另一通電話。
Please hold.
請稍候。
Could you hold the line, please?
可以稍候一下嗎?
Let me see if Ms. Warren is available. One moment, please.
讓我看看Warren女士是否有空。請稍後。
幫某人轉接電話/留言
I’ll put you through.
我將幫您轉接。
I’m connecting you now.
我現在幫您轉接。
Can I take a message?
能幫您留言嗎?
Would you like to leave a message?
您想要留言嗎?
I’ll ask her to call you as soon as she gets back.
她一回來後我會請她致電給您。
I’ll give her your message later.
我晚點會給她您的留言。